Enjoy complimentary standard shipping on all Singapore orders via our delivery partner, SPX Express (excluding selected restricted areas).
Orders are typically processed and dispatched within 1–3 business days. Please note that delivery timelines may be affected during public holidays and peak festive periods.
Once your order has been shipped, you will receive an email confirmation with tracking details, allowing you to monitor its progress directly with SPX Express. If you require further assistance, please contact us at info@ginleestudio.com with your order number and our team will be happy to assist.
We currently offer worldwide delivery via FedEx. International shipments typically take 5-9 business days to arrive, depending on your location and the speed of customs. Shipment delay may subject to public holidays and festive peak period.
Enjoy Complimentary International Shipping with every order above SGD 300.
For US orders, Complimentary Shipping applies on orders above SGD 500.
We will notify you via email the confirmation of your purchase with a tracking number once the parcel has been arranged. You may track your order with the given tracking number at FedEx for international orders.
International shipments may be subject to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable. Please note that our shipping rates do not include any duty or taxes that may be incurred.
We ship Delivery at Place (DAP); shipping fees displayed are not inclusive of the duties and taxes that may be levied by the country you are shipping to.
The amount of duties and taxes vary by country - you may click on the link here to get an estimation of the duties and taxes that may be applicable to your country.
Please note that by placing an order online, you have agreed to be responsible for all duties, taxes and custom charges. GINLEE Studio cannot be held liable for any shipment and custom charges should the order be refused by the recipient.
From 2 May 2025, if you're based in the United States, please note that import tariffs will apply to your order depending on the total value. These tariffs are imposed by US Customs and are not included in your order total at checkout.
Should your package be subject to duties, you may be contacted by the courier to make payment before delivery can be completed. The amount is determined by US customs regulations and varies based on the product category and value.
Unfortunately, we are unable to control or waive these charges. We recommend checking with your local customs authority if you need more details on applicable tariffs.
You may email us at info@ginleestudio.com with your Order Number as soon as possible.
We will do our best to accommodate your request. However, we are unable to make any changes once the order has been shipped out.